Falk Guide (iPhone)

When I rotate my iPhone display, part of the screen is missing.

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The Falk Guide is not designed for a widescreen display. Please use it in portrait format. 

What is the difference between Google Maps and Open Street Maps?

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Maps from Open Street Maps can be downloaded and used offline. 

Why are no pin texts shown on Google Maps?

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Google does not support pin texts. If you want information on a pin, you must tap on it. 

Can I cancel when downloading maps?

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Yes. You can download any missing parts later on. 

What happens when I select “Update Now”?

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Content relevant to the system is updated. Occasionally, travel-guide content is updated too. 

What do the “Automatic Updates” do?

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They allow the system to rectify minor errors itself.  

The “Favourites” screen is white.

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You have not saved any favourites yet. You can add a POI from the detailed POI view straight to your favourites.  

The distance figure does not change when I move.

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Distances in the Falk Guide are calculated only when the program is launched.  

“Plus Audio” is not available in certain cities.

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Audio information is not available for all cities. Audio information can be added for Berlin, Hamburg, London, Munich
and Paris. Audio information for Vienna is pre-installed.  

When I try to purchase a city guide, all I get is a busy wheel.

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Your Internet connection to Apple’s In-App Purchase System is not working or your iPhone is not online.